Like any service delivery solution, managed print services differ from one provider to the next. Measuring the value of a potential program requires asking some tough questions and expecting on-target answers.
Here are nine questions to ask when you're evaluating a managed print services agreement.
- What can we expect during the assessment period? A thorough managed print services assessment is free, comprehensive, and accurate.
- How will you go about implementing your solutions? You'll want assurances that the transition period won't disrupt your normal business operations.
- Can you implement a managed print services plan that's customized to our company's needs? A one-size-fits-all solution rarely fits for anyone.
- Can you help us get our printing costs back in line? Managed print services companies should have a track record of reducing costs by 30% on average.
- What are your service response times and can you remotely monitor our equipment? A robust managed print services program remotely monitors equipment, delivers consistently fast response times, and addresses as many issues as possible before they have a chance to cause problems.
- Do you address the issue of print-related workflows? Whether it's redundant devices or an underutilized multifunction system, a managed print services program worth implementing addresses the issue of print-related process pain points.
- Can you help us with print security? Managed print services solutions should help pinpoint security gaps in your print environment and offer solutions to correct them.
- Can you help us meet our sustainability goals? A comprehensive managed print services program addresses the issue of print-related environmental waste.
- What about equipment and supply procurement? Managed print services companies can streamline and centralize these processes, reducing waste and eliminating administrative hassles.
Nearly 80% of businesses can't measure their print spend. For help finding out where your company stands, contact us at Century Business Technologies today.