Service Technician - Dodge City / Garden City

Posted by admin on May 11, 2020

SERVICE TECHNICIAN

Service Technician with OEM certifications and IT copier/printer networking capabilities needed to cover a territory in the Dodge City, Garden City and surrounding western Kansas areas. Candidate will be working in a hybrid position of break/fix field work, IT support and in-shop set up of equipment. Compensation will depend on candidate’s background and training.

Purpose:

  • Serves customers by identifying their needs. Communicate effectively and identify and solve problems quickly.
  • Repair and maintain office equipment by troubleshooting and performing diagnostic tests. Cleaning, repairing, or replacing parts and components.
  • Maintains parts and supplies inventory.
  • Provides a high level of customer service and technical support in person, online remote sessions, or via the telephone.

Duties:

  • Plan and perform office equipment service work by studying complaints and requests.
  • Maintain office equipment through proper testing and troubleshooting.
  • Set up equipment. Unpack, assemble, and deliver office equipment.
  • Communicate with customer on arrival to help understand equipment complaints.
  • Document service actions by completing all required forms, reports, and records.
  • Complete the total call process on each service call.
  • Connect office equipment to customer’s network to have the ability to print/scan from the device.
  • Maintain an inventory of parts and supplies by checking stock, anticipating needs, placing orders, and verifying receipt.
  • Maintain an inventory of tools.
  • Provide dependable transportation or choose a company car.
  • Any other duty assigned by supervisor.

Skills:

  • OEM Training a positive but not a must
  • Functional, mechanical, and technical skills
  • Customer service skills a must
  • Clean driving record
  • Able to work independently without constant supervision
  • Dependable
  • Organized
  • Team Player
  • Reporting
  • Problem solving
  • IT knowledge with moderate computer skills
  • Flexibility
  • Quality
  • Ability to use appropriate technology (i.e. computer, tablet, phone)

Experience/Education:

  • Minimum of High School diploma or GED required, Technical School training preferred.
  • A+ Certification a plus.
  • Prior experience on office equipment a positive.

If you are looking for an opportunity to advance your career with a growing industry leader, please submit your application to careers@centuryks.com.