Frequently Asked Questions - Secure Share - FAQ
Files may be pinned to make them available for offline viewing. To pin a file, tap the pin icon while viewing the file listing. The state of the pin icon indicates the files offline status:
- White Circle: the file has not been downloaded or pinned.
- Divided Blue Circle: the file is being downloaded, the circle fills with blue as the download processes.
- Blue Circle/Gray Pin: the file is not pinned but it has been downloaded and is temporarily available offline.
- Blue Circle/White Pin: the file is pinned and available offline.
If you have any questions regarding your DynamiCare Secure Share subscription, please feel free to contact us. Our FAQ page is updated based upon our clients questions and requests.
Pricing is based on the number of users a company has in their subscription. If you are interested in DynamiCare Secure Share please contact us for a free quote. Trial subscriptions are available too!
- Absolutely! That is one of the key features of DynamiCare Secure Share! There are two ways to share files with others who do not have a DynamiCare Secure Share subscription. First way is to browse on your computer to the "Century Dynamic's Secure Share" listed under your Favorites or found on the desktop icon. Browse to the folder or file that you would like to share, right click, scroll down to "Century Dynamic's Secure Share", and select "Share Link. This will take you to the web console of your synced files. From there you can choose your Share Options. If you would like to put an expiration date on the share, you can do that under Share Options. This will make the download link inactive after a certain date. If no date is chosen, it stays active until you remove the recipients you shared with. Under Share With, you add the emails of the users that you want to share this folder or file with. As you add each recipient you can see them added down below. If you added someone by mistake you can click the X to the right of their name so as to remove them from the email that will be sent. Type in a message if you wish. At the bottom, you can give the recipients the ability to upload data back to that share, or even delete. If you do not choose anything, all they can do is download. Take caution when sharing data with third parties so that you don't give them too much power. Click Save and the recipients will be notified by email of the share.
- The second way to share is to use the Outlook plug-in. Log back into the web console, click on "Download Century Dynamic's Secure Share App" in the black banner at the top, select and download the Outlook Plugin. You will most likely be required to restart Outlook. After you have installed the Outlook Plug-in, you can share directly from your email client! Create a new email and add your recipients to the email. Once you have completed that step, click on the DynamiCare Secure Share icon that says "Attach". From there, browse to the folder or file that you wish to Share and put a check in the box to the left of it. At the bottom of the dialogue box you can change the default settings for this particular email. You can change the number of times the recipient is able to download the file as well as the expiration date.
- To watch how to share files with other users using both methods, as well as how to change your global settings for the Outlook Plug-in, watch this instructional video here.
Yes there are size limits for your DynamiCare Secure Share subscription. Each users is allotted 50GB of storage with a 300MB upload cap. These numbers are default and can be changed based upon each client's need. All this is discussed during the initial setup discussions that Dynamic schedules with a client prior to implementation.
- For installation on a computer, go to your company's individual URL. This is setup during the initial subscription and will look something like this https://companyname.syncedtool.com, log in with your credentials (these are usually the same credentials you use to log into your computer) and at the top of the page, in the black banner you will see a link that says "Download Century Dynamic's Secure Share App". Click on that link and it will take you to the download page. From there select the proper installer.
- After the installer downloads, click run to start installation. Do not change any of the options during the installation. Once the installer completes, you will be required to register the app. This is how DynamiCare Secure Share knows you have a subscription. When the Registration Wizard box starts, click Next, if your subscription is tied to your Active Directory then click on the check box "Use Domain Credentials", type in your domain information including username and password. You may need to gather this information from your administrator. After entering your credentials, leave the option "Typical" selected and click Next. Click Finish to complete the registration. At this point your DynamiCare Secure Share folder should open to reveal your currently synced data, if any. It will also show you the list of shares that you are a subscriber of. This is set by your administrator.
Because of the flexibility of DynamiCare Secure Share, you can use the service in a number of different ways. You can sync files from your desktop, you can sync files strictly in the cloud, you can also sync files from a folder that sits on your server! It all depends on how you or your administrator has decided to set your subscription up. As with any service from Dynamic training is always included. We will work with you to make sure you know how to use the service!
DynamiCare Secure Share uses one of the most secure technologies to keep your data encrypted. It also keeps a history of your changed files so that if you ever need to revert back to a previous copy, you can! In addition to file sharing, DynamiCare Secure Share also does file based backups, which can help you recover data in the event of a system crash.
Century Dynamic has partnered with a leading vendor who has focused on providing a secure data management solution. This partnership was built out of Century Dynamic's own need for centralized secure data sharing among laptops, servers, and mobile devices.
DynamiCare Secure Share allows you to share files across, Windows, Android, Mac, iOS, and even Linux systems. So you can access the same file from your Windows laptop as you can your iPad or Android smartphone!