Frequently Asked Questions - Secure Mail - FAQ

Go to Secure Mail Portal login with the username and password you were provided with in your welcome email. 

Go to Century Care's Secure Mail click on the Forgot Your Password. 

Sure, just go to Secure Mail Portal log in with your current credentials, go to the User Options tab at the top, choose Password from the bottom of the drop down menu. Enter your current password, enter the password you want to change it to and click Confirm. 

When you receive the quarantine emails, open them up and review each message that is currently in quarantine. If you see one that should be allowed through click on one of the Action items on the far right. If you click on the "Release" link,  it will allow that email to come through, but it may be quarantined again. This will allow you to see if it is a legitimate email that you want to allow. If you click on the "& Allow" link, this will allow the sender to send emails and bypass the quarantine altogether. 

Go to Secure Mail Portal log in with your current credentials, go to the User Option tab at the top. Choose either "Allow List" or "Block List" from the drop down menu. Click on the "Click here to add a new entry" button to add a new email address to that list.

Go to Secure Mail log in with your current credentials. On the right, click on the "View My Quarantined Messages" link. This will take you to a page of all the emails currently quarantined for your account. From here you can release and/or allow, delete, or delete and block multiple senders and their domains. Be very careful on this page as you could allow a spam message through or block a legitimate email sender.

The Secure Mail Control Panel is a quick way to see how this particular email has been scored by our system. You can also block the sender or their domain if desired. As always, be cautious about your allow and block choices.

The Secure Mail system automatically pulls in your email aliases from your Exchange system.

Its easy to manage your organization's users using CenturyCare Secure Mail! Once your role on the Secure Mail site is changed to that of an Enterprise Administrator, you will notice new links for management purposes.

  • You can add and remove users. This feature is not always necessary because Century is already managing your server infrastructure and anytime a new user is added, that user's account is automatically created in the Secure Mail system!
  • You can modify allow and block lists for your users and organization. Whenever a new domain needs to be added for either list, you can log into the Secure Mail console to add/remove entries to both lists.
  • You can access the quarantine lists. This will allow you to manage the quarantined emails for the users in your organization.
  • You can see which emails have been blocked and even release those emails or add the email address or domain entirely.
  • You can see the inbound and outbound history for all your users. This allows you to see whether or not an email was sent from your Exchange server. This helps in troubleshooting outbound email problems. You can also check to see if that email from an outside sender ever made it through.

If you see an email in the inbound list, you know that it was received by the Secure Mail system and forwarded on to your Exchange server. These management tasks will help you manage the day to day email problems that your organization's users may run into. As always, if you ever have any problems, or simply want Century to take care of the issue, just call or email and we will take care of it!

The Secure Mail Quarantine Report is fully customizable based upon your organization’s needs. Secure Mail already sends your report on a daily basis, but it also has the ability to send your report at the top of every hour of the day. Or you could have the report sent once every 4 hours, however you prefer.

If you wish to receive your quarantine report at a di!erent time or frequency, let us know at Put "Secure Mail Quarantine Report Change" in your subject line.

Yes, Secure Mail has the ability to handle multiple domains per client.

Yes, you can add aliases to your email account without having to go into your Exchange server and add them there. To add an alias, go to the Secure Mail Portal log in with your current credentials, go to the User Options tab at the top, choose Addresses from the drop down menu. From there, you can see all your existing aliases. If you want to add a new one, go to the User Options tab at the top, hover over Addresses from the drop down menu and choose "Add New Alias" from the menu that pops out to the right. Note: you can only add aliases for domains that your company has associated with it.