Frequently Asked Questions - General - FAQ

Click here to enter your service request into our system or call (785) 267-4555 or toll free at (844) 731-4555

401 SW 30th St.
Topeka, KS 66611

3003 SW Van Buren
Topeka, KS 66611

1420 Wakarusa Dr.
Suite 101
Lawrence, KS 66049

710 Industrial Road
Emporia, KS 66801

106 N. 14th Ave.
Dodge City, KS 67801

1601 E Mary St.
Suite 2
Garden City, KS 67846

2908 S Santa Fe
Chanute, KS 66720

Click here and click the red Customer Login button at the top right side of the page to order online, email or dial (785)267-4555. You will need your Equipment ID number to order the correct supplies.  If you would like register for our automatic toner replenishment please call (785)267-4555 and make your request.

No. Please make sure unused supplies are returned when upgrading your equipment to avoid being billed when upgrading.

On the front of all Century Business Technologies equipment is a white label with our logo, contact information and an alpha numeric code. (ie: B1234). This code is your equipment ID. It is vital in creating your service call and when ordering supplies.

Please email,  type “Address change” in the subject area and we will make the necessary change. Be sure to include your contact information in the event we need more information.

Our expert delivery team will remove existing equipment, place your new equipment, connect it to your network, and provide immediate training on your new equipment.  Additional training can be scheduled by contacting the local office that secured your equipment.

To pay by credit card, we will need your customer number, located on the invoice you want to pay. Then we will need your credit card number, security code and expiration date, name of the card holder, dollar amount and how you wish to receive your receipt. 

Click here to create an account or call (785) 267-4555 or toll free at (844) 731-4555 and we will get you set up fast!

A notification will be sent by email to confirm your service request. A second notification will be sent notifying you that your service request has been completed.

When receiving error codes, restart machine (make sure you hit the main switch generally on left side of machine.)  Hard restarts clear a majority of error codes.

First, open and shut the front door. If this does not work, restart the machine (make sure you hit the main switch generally on left side of machine.) If this also does not work, place a service call.

Take a clean, dry cloth and lift the lid of the feeder. Wipe the glass strip where the scanning device is located. This usually eliminates most service calls for lines. If not, place a service call.

If you need a copy of or have a question about an invoice, please email and type “Invoice number ____” in the subject area.  You will then receive an email including a scan of the invoice or a phone call to answer your questions. Be sure to include your contact information in the initial correspondence.

When it comes to empty toner cartridges, Century offers a return program for environmentally friendly recycling.  Click here for full details and instructions: Toner Cartridge / Container / Maintenance Kit Return Program.  Another option to explore, local recycling facilities are a lot easier to find than you might think. If the neighborhood big box store like Staples, OfficeMax, Office Depot, WalGreens, Costco or WalMart aren’t a viable recycling option for you, or don't participate in an active program, visit Earth911® to find the recycling center nearest you. also offers an easy to use iOS recycling app called iRecycle, which features more than 1,600,000 ways to recycle over 350 materials.

Touch the utility counter then click job list on right side of the screen. Then touch job details on bottom right of screen. Finally, click scan and then job history.

The default is set to receive only when the transmission fails. You can place a service call to have this edited by a technician.

Send request to Type “Service contract” in the subject area and we will execute your request. Be sure to include your contact information in the event we need more information.

  1. Educate your staff on how to handle calls and who should handle calls.
  2. Make sure that they know who your company’s vendor is.
  3. Refuse delivery.
  4. Return delivered but opened packages COD. If package is opened, the scamming company will refuse returns and demand payment.
  5. Send a certified letter to the scamming business about what happened.
  6. Make a certified complaint to the Better Business Bureau

If you are seeking a buyout of your existing lease, please email  Type “Please provide Buyout on Lease #___________” in the subject area.  Be sure to include your contact information in the event we need more information.

Caller ID is “unavailable”.

Caller refuses to provide phone number for you to call back.

Caller uses high-pressure tactics and insists repeatedly on ordering now.

Caller demands instant payment.

Caller presents “free offer” followed by requirement to pay for something additional.