Click here to enter your service request into our system or call (785) 267-4555 or toll free at (844) 731-4555.
Frequently Asked Questions
Click here and click the red Customer Login button at the top right side of the page to order online, email Supply@centuryks.com or dial (785)267-4555. You will need your Equipment ID number to order the correct supplies. If you would like register for our automatic toner replenishment please call (785)267-4555 and make your request.
No. Please make sure unused supplies are returned when upgrading your equipment to avoid being billed when upgrading.
On the front of all Century Business Technologies equipment is a white (?) label with our logo, contact information and an alpha numeric code. (ie: B1234). This code is your equipment ID. It is vital in creating your service call and when ordering supplies.
Please email email@example.com, type “Address change” in the subject area and we will make the necessary change. Be sure to include your contact information in the event we need more information.
No. Connectivity calls are included with your maintenance contract. Century Business Technologies ensures there will be an experienced connectivity expert available when you call. Our connectivity expert has the required experience and expertise working with various network and office environments to troubleshoot and insure our products are performing at their best for you. Most issues are resolved with your first phone call. Our connectivity expert may request permission to remote in if needed to resolve your connectivity issue.
Our expert delivery team will remove existing equipment, place your new equipment, connect it to your network, and provide immediate training on your new equipment. Additional training can be scheduled by contacting the local office that secured your equipment.
To pay by credit card, we will need your customer number, located on the invoice you want to pay. Then we will need your credit card number, security code and expiration date, name of the card holder, dollar amount and how you wish to receive your receipt.
If you are seeking a buyout of your existing lease, please email firstname.lastname@example.org. Type “Please provide Buyout on Lease #___________” in the subject area. Be sure to include your contact information in the event we need more information.
A notification will be sent by email to confirm your service request. A second notification will be sent notifying you that your service request has been completed.
When receiving error codes, restart machine (make sure you hit the main switch generally on left side of machine.) Hard restarts clear a majority of error codes.
First, open and shut the front door. If this does not work, restart the machine (make sure you hit the main switch generally on left side of machine.) If this also does not work, place a service call.
Take a clean, dry cloth and lift the lid of the feeder. Wipe the glass strip where the scanning device is located. This usually eliminates most service calls for lines. If not, place a service call.
If you need a copy of or have a question about an invoice, please email email@example.com and type “Invoice number ____” in the subject area. You will then receive an email including a scan of the invoice or a phone call to answer your questions. Be sure to include your contact information in the initial correspondence.
When it comes to empty toner cartridges, Century offers a return program for environmentally friendly recycling. Click here for full details and instructions: Toner Cartridge / Container / Maintenance Kit Return Program. Another option to explore, local recycling facilities are a lot easier to find than you might think. If the neighborhood big box store like Staples, OfficeMax, Office Depot, WalGreens, Costco or WalMart aren’t a viable recycling option for you, or don't participate in an active program, visit Earth911® to find the recycling center nearest you. Earth911.com also offers an easy to use iOS recycling app called iRecycle, which features more than 1,600,000 ways to recycle over 350 materials.
Touch the utility counter then click job list on right side of the screen. Then touch job details on bottom right of screen. Finally, click scan and then job history.
The default is set to receive only when the transmission fails. You can place a service call to have this edited by a technician.
Windows XP, Vista, 7: Double click on my computer and click “view system info” on right in XP; below address bar in Vista; or click “computer name” tab in Windows 7.
Send request to firstname.lastname@example.org. Type “Service contract” in the subject area and we will execute your request. Be sure to include your contact information in the event we need more information.
- Educate your staff on how to handle calls and who should handle calls.
- Make sure that they know who your company’s vendor is.
- Refuse delivery.
- Return delivered but opened packages COD. If package is opened, the scamming company will refuse returns and demand payment.
- Send a certified letter to the scamming business about what happened.
- Make a certified complaint to the Better Business Bureau.
Caller ID is “unavailable”.
Caller refuses to provide phone number for you to call back.
Caller uses high-pressure tactics and insists repeatedly on ordering now.
Caller demands instant payment.
Caller presents “free offer” followed by requirement to pay for something additional.
401 SW 30th St.
Topeka, KS 66611
4840 Bob Billings Pkwy
Lawrence, KS 66049
106 N. 14th Ave.
Dodge City, KS 67801
1601 E Mary St.
Garden City, KS 67846
2908 S Santa Fe
Chanute, KS 66720