Service Excellence

Handshake in front of business people

Professional Customer Service

Century Business Technologies delivers award winning service excellence every day. We have made significant investments in training and education for our technicians. We manage and maintain a large parts inventory in our local warehouses to ensure maximum uptime of your equipment. Our service levels are consistently steady at or above industry benchmarks. What this means to you is fast service response times, resolving your service call right the first time.

Customer Care Center

At Century Business Technologies, phone calls are answered in person by our Customer Care Center team. E-mails are monitored constantly and responded to within minutes. For fast, convenient service, sign up for e-info – Century’s 24/7 online Portal for Account Management Service & Supplies. You may place service calls, check call status, view and pay invoices, order supplies, check order status and input meter readings – all online. Looking for a customized billing option? Let our billing specialist design the billing solution you desire.

We have earned national recognition for our service excellence.

Circle of Excellence

Century Business Technologies has been recognized as a Ricoh Circle of Excellence Certified Dealership. This prestigious “Best of the Best” award recognizes those dealers who provide outstanding service and support in accordance with Ricoh’s guidelines.

Pros Elite 100

Century Business Technologies has been awarded the Pros Elite 100 certification. This award is a National symbol of recognition and distinction in the Office Imaging industry. PROs Elite 100 certification, is awarded to a very limited number of select organizations displaying world-class service delivery. Only 100 Office Imaging dealers in the United States and selected international markets will earn PROs Elite 100 status. Century Business Technologies was awarded this certification for the entire state of Kansas and is the only dealer in Kansas to have this elite distinction. We have also committed to having our Service and financial results audited on an ongoing basis. We believe that audits performed by 3rd party experts such as Pros Elite provide relevant unbiased input and accountability.

Technical Support Team

In addition, we have assembled a team of some of the top IT talent in the country. Our technical support team is able to assist any business with any business technology needs. Some of our certifications includes:

  • Microsoft Applications Gold Partner
  • Microsoft Certified Professional
  • Certified Mobile Developer (Xamarin)
  • Comptia A+ Certification
  • CDIA+
  • PDI+
  • CTT+

We are able to help you with onsite software upgrades and installations along with training and help desk support as well.

For more information on our Connectivity Support Agreements, call Century at 785.267.4555.

Customer Login

More About Century

To find out more about Century, check out these pages:

About

Strategy

Our Story

Experienced Team

Success Stories

Career Opportunities

Financing Options


To discuss how we can help you optimize your multi-functional device and other equipment, contact us!