Professional Customer Service
Century Business Technologies delivers award winning service excellence every day. We have made significant investments in training and education for our technicians. We manage and maintain a large parts inventory in our local warehouses to ensure maximum uptime of your equipment. Our service levels are consistently steady at or above industry benchmarks. What this means to you is fast service response times, resolving your service call right the first time.
Customer Care Center
At Century Business Technologies, phone calls are answered in person by our Customer Care Center team. E-mails are monitored constantly and responded to within minutes. For fast, convenient service, sign up for e-info – Century’s 24/7 online Portal for Account Management Service & Supplies. You may place service calls, check call status, view and pay invoices, order supplies, check order status and input meter readings – all online. Looking for a customized billing option? Let our billing specialist design the billing solution you desire.
We have earned national recognition for our service excellence.
Century Achieves a GRADE A 2020 Platinum Level Service Award
Topeka, Kansas, July 9, 2020– Century Business Technologies has been recognized by Sharp Imaging and Information Company of America as a 2019 – 2020 Platinum Level Service Dealer. Sharp awards Platinum Level Service status to outstanding dealers that have exceeded performance benchmarks and implemented industry best practices during the past year. Century Business Technologies is among a select group of dealers recognized by Sharp from the hundreds of dealers that sell Sharp’s advanced business products and solutions in the U.S.
“The Platinum Level Service award recognizes Sharp dealers such as Century Business Technologies that demonstrate exceptional customer support and the highest level of achievement in critical areas of service delivery,” said Greg Gumpright, Director, Services, Sharp Imaging and Information Company of America. “The award is a symbol of meeting Sharp’s highest standards which recognizes Century Business Technologiesfor meeting and exceeding performance benchmarks and implementing industry best practices.”
CBT’s Service Technicians Receive Ricoh’s Prestige Elite Certification
Congratulations to Royce and Dave from the Service Department for their dedication to service excellence. They received Ricoh’s Prestige Elite Certification status this year. Technicians only qualify for the certification if they score over 80% on a time restrictive test and are only awarded if they rank in the top 75. Only 42 dealerships across the United States had a technician qualify for this award- that’s less than one per state! (And we had two!) This is a huge honor, and we appreciate all the hard work our technicians do.
Please join us in congratulating Royce and Dave for their hard work and commitment to service excellence.
Ricoh's 2019 Circle of Excellence Award
Thanks Ricoh for recognizing our hardworking Service Department! Century Business Technologies was awarded the RFG Circle of Excellence Certified Dealership through 2019. This prestigious “Best of the Best” award only recognizes certain dealers who demonstrate both technical proficiency as well as service operational efficiency in accordance with Ricoh’s guidelines.
Century Business Technologies takes pride in work they do. They desire to do more than maintain industry standards. They strive to surpass them. They are honored to be rewarded for their hard work and industry best practiced standards.
PROs Elite Service Executive of the Year
At the 2018 annual PROs Elite Service Executive Meeting on August 21st in Clearwater, Florida, Century Business Technologies Director of Services Brian Habig received the prestigious PROs Elite 100 Service Executive of the Year award! When a service executive achieves the “PROs Elite 100 Service Executive of the Year” award, it highlights a major accomplishment in their career because they have achieved a performance level that falls amongst the top 10% of all elite performing dealers selected to the PROs Elite 100 dealer community. Metrics for this recognition are based on measurable benchmark financial / operational results where Century Business Technologies Service Department service operations for thousands of pieces of equipment with eleven field technicians at five locations across the state of Kansas. To qualify for PROs Elite 100 status, companies must have an unwavering commitment to customer satisfaction and “Best in Class” service.
Circle of Excellence
Century Business Technologies has been recognized as a Ricoh Circle of Excellence Certified Dealership. This prestigious “Best of the Best” award recognizes those dealers who provide outstanding service and support in accordance with Ricoh’s guidelines.
Pros Elite 100
Century Business Technologies has been awarded the PROs Elite 100 certification. This award is a National symbol of recognition and distinction in the Office Imaging industry. PROs Elite 100 certification, is awarded to a very limited number of select organizations displaying world-class service delivery. Only 100 Office Imaging dealers in the United States and selected international markets will earn PROs Elite 100 status. Century Business Technologies was awarded this certification for the entire state of Kansas and is the only dealer in Kansas to have this elite distinction. We have also committed to having our Service and financial results audited on an ongoing basis. We believe that audits performed by 3rd party experts such as PROs Elite provide relevant unbiased input and accountability.
Technical Support Team
In addition, we have assembled a team of some of the top IT talent in the country. Our technical support team is able to assist any business with any business technology needs. Some of our certifications includes:
- Microsoft Applications Gold Partner
- Microsoft Certified Professional
- Certified Mobile Developer (Xamarin)
- Comptia A+ Certification
We are able to help you with onsite software upgrades and installations along with training and help desk support as well.
For more information on our Connectivity Support Agreements, call Century at 785.267.4555.
More About Century
To find out more about Century, check out these pages:
To discuss how we can help you optimize your multi-functional device and other equipment, contact us!